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RunMyProcess Announces New Shared Inbox for Google Apps

April 29, 2011

RunMyProcess, a cloud-based business process platform provider, announced the launch of its new Shared Inbox for Google Apps.


The Shared Inbox offers full-featured and flexible e-mail inbox sharing capabilities to the Google Apps e-mail platform to streamline customer support, sales and other shared inbox needs.

It is available now in the Google Apps Marketplace. The new Shared Inbox offers a powerful and affordable alternative to Public Folders on Microsoft Exchange for companies migrating to the Google platform for enterprise mail.

“Through the Google Apps Marketplace, software vendors like RunMyProcess are helping us build a rich ecosystem of integrated apps that work seamlessly with Google Apps, allowing IT administrators to leverage the benefits of cloud computing and extend Google Apps to meet more of their business needs,” said Scott McMullan, Google Apps Partner Lead for Google Enterprise.

RunMyProcess Shared Inbox is suitable for supporting ticketing applications. The module integrates onto Google Apps domain and runs as a gadget in user's Gmail account. Each member sharing the inbox can see all incoming mails, assign tickets as tasks for completion and communicate with the original e-mail sender anonymously.

“As more companies migrate from Microsoft Exchange to the Google Apps e-mail platform, there has been a tremendous demand for a tool that can provide this kind of full-scale sharing capability,” said Matthieu Hug, CEO of RunMyProcess, in a statement.

“Our Shared Inbox module delivers the features and scalability to dramatically improve customer sales and support communications and workflow for virtually any size business at a very affordable price,” Hug added.

Sales teams can virtually guarantee that incoming queries and customer service requests will never get lost in the shuffle or go unanswered. When the whole team shares the inbox, requests for quotes and other sales-related inquiries can be assigned to the appropriate sales rep based on geographic territory, vertical market or business type.

Recently, Google’s New Apps Certification Program certified five of Cloud Sherpas’ Google Apps development specialists, portraying Cloud Sherpas as the leaders in the Google Enterprise and Google Apps Authorized Reseller communities.


Rajani Baburajan is a contributing editor for ContactCenterSolutions. To read more of Rajani's articles, please visit her columnist page.

Edited by Rich Steeves



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