Contact Center Solutions Featured Article

Promero Signs IP Contact Center Solution Reseller Agreement with InConcert

April 21, 2011

Promero, a reseller and hosting provider of call center and CRM software, has become a reseller of InConcert IP Contact Center solution.“We are very pleased to incorporate InConcert’s call center solution with Promero’s best in class product offerings,” said Gregg Troyanowski, president of Promero, in a statement.


“InConcert provides a comprehensive suite of products for IP Contact Centers. We are convinced that Promero customers will benefit from InConcert’s high quality, innovative technology and performance,” said Troyanowski.Founded in 1999, InConcert develops and delivers a world-class IP Contact Center solution. Customers include giants Telefonica, DHL, Toyota, May Kay, as well as number of other global enterprises.

InConcert investigates, develops, implements and supports innovative products for IP Contact Centers using robust and reliable technology, which processes more than 2 billion contacts per year for customers in 25 countries.

As part of the pact, Promero will be the exclusive reseller of InConcert Allegro Express, a rapid deployment pre-configured call center solution in a box [server] configuration.

Back in January, Promero, a member of the Oracle Partner Network, announced that it has completed an agreement with CallScripter, a provider of call script software.

CallScripter, a UK company, is part of IPPlus, the AIM listed business services organization whose interest included software and outsource contact centers.

CallScripter is fast, flexible and functional and it it can handle simple or sophisticated scripts in either premise or hosted (SaaS) environment.

With CallScripter, one can create scripts to order products, create call flows or branching logic for telemarketing or customer service agents. Promero offers flexible deployment options for CallScripter as a bundled solution for its hosted call center clients or as a premise solution. CallScripter works well with many customer relationship management software.


Anil Sharma is a contributing editor for ContactCenterSolutions. To read more of his articles, please visit his columnist page.

Edited by Jamie Epstein



Home