Contact Center Solutions Featured Article

December 17, 2007

Delphis Provides Advanced Call Center Application to Luby's Cafeteria Chain

By Anuradha Shukla


Delphis Software has implemented the AROS call center application for San Antonio-based restaurant chain Luby’s, Inc.

A large-scale, centralized call center of Luby’s enables customers of its more than 125 restaurant locations to place orders for at any of its location. Luby's wanted to increase efficiency of the call center, especially during the holiday season.

During peak periods thousands a day come through the call center, according to the company. These orders required immediate and seamless transmission to the specific restaurant location where customers would pick up orders. The chain also wanted automated daily reporting to senior staff and local restaurant management.

Call center operators can utilize Delphis’ AROS system to take and transmit customer orders to the restaurant. In addition to eliminating the burden from operators of determining restaurant routing, AROS tracked inventory and alerted operators and management of out-of-stock conditions at any particular location.

Delphi points out that while taking several thousand of daily orders, AROS increased efficiency of Luby's call center by 300 percent over operations from the previous year. Thanks to Delphis Software's system management is equipped with the necessary tools and reports to effectively monitor and control the call center.

Steve Barrow, vice president of Information Systems for Luby's, said that they were searching a qualified company with experience in developing complex solutions under tight deadlines.

Barrow added that Delphis’ management, engineers and technicians were committed to their project. The application was deployed on time and immediately benefited their operation. Luby's is currently exploring adding Delphis Software's online ordering application.

“It was especially rewarding to successfully engineer this advanced solution for Luby’s,” said Neil Higgins, a senior vice president of Delphis Software, in a statement.

Higgins said he recognizes that Luby's call center is extensive, has multiple work shifts and is very dynamic, which required the crafting of an aggressive technical application.

“Our engineers were able to meet a difficult task and deployment timeline. We are honored that Luby's put its trust in Delphis Software and look forward to a long relationship,” he concluded.

Delphis Software provides online ordering technology and centralized call center applications to the restaurant industry.

Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.

Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.



Related Contact Center Solutions Articles

    Interactive Intelligence, One of the Best Places to Work in Indiana

    We in the U.S. know from hard facts the challenges confronting the "Rust Belt" states of Ohio, Indiana, Illinois, Michigan and Wisconsin. They all for a variety of reasons saw their industrial bases decimated and have struggled to find their economic bearings. [ Read More ]
    05/15/2012

    LivePerson Receives 2012 CRM Excellence Award from CIS Magazine

    Commitment to customers and clients and expanding customer relationships lay the foundation for success, and LivePerson, Inc. was honored with Customer Interaction Solutions 2012 CRM Excellence Award from TMC for its effort to improve customer experience with LP Chat. "We are honored to be recognized by Customer Interaction Solutions for the value that our technology provides to our customers' relationships and ultimately their businesses," Robert LoCascio, founder and CEO at LivePerson, sai… [ Read More ]
    05/15/2012

    Customer Interactions Solutions Magazine Honors 24-7 Intouch as Top Teleservices Provider

    Canadian teleservices provider 24-7 Intouch was once again named to Customer Interactions Solutions Magazine's 27th Annual top 50 Teleservices Ranking list. The company ranked fifth in the Interactive category this year after earning the eighth slot in 2011 and the 31st ranking in 2010. 24-7 Intouch also placed fifth as an International Outbound and seventh as a National Inbound provider. [ Read More ]
    05/15/2012

    Domino's Pizza: Powered by the Cloud

    Domino's Pizza is on top of the pizza-delivery market in the UK and other parts of Europe, with over 720 stores across the UK, Republic of Ireland and Germany. Such popular and relied upon businesses need a solid, effective solution to communicating with customers and taking phone-in orders - traditional telecom solutions just don't cut it. [ Read More ]
    05/15/2012

[ View all Contact Center Solutions Articles ]

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Product Demo

    Contact Center Solutions eBook
    CIC has always been a powerful all-on-one solution for IP business communications. Now with the release of 4.0, CIC provides an architecture that's even more powerful, user tools to make the customer experience even more satisfying, and management tools that improve the performance of any business - dramatically ...

Featured eBook

    Contact Center Solutions eBook
    In this e-book from Interactive Intelligence, you'll learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Here we've compiled a selection of the top news stories, features, white papers, case studies, podcasts ...

Featured Videos

Featured Resources

Ask the Expert

Press Releases