Contact Center Solutions Featured Article

Comcast to Open New 500-Seat Customer Call Center

December 14, 2007

Comcast (News - Alert) plans to build out a 92,000-square-foot, 500-seat regional call center in Largo, Maryland. It expects to have its first employees situated in the facility by the first quarter of 2008.
 
The new call center will feature state-of-the-art technology and a host of employee- oriented amenities, including an exercise center, auditorium, break rooms, training/meeting facilities, and on-site parking.
 
Primarily housing customer service agents the call center will provide technical support for Comcast High-Speed Internet (CHSI), Comcast Digital Voice (CDV), and various advanced video products.
 
“Comcast’s expansion will have a significant impact on Maryland’s economy,” Governor Martin O’Malley said in a press release. “But more than that, Comcast and its more than 4,200 Maryland employees are actively engaged in our communities through local grants, sponsorships, scholarships and volunteerism. We look forward to Comcast’s continued growth and success in Maryland.”
 
A loan of $ 500,000 from the state through the Maryland Economic Development Assistance Fund (MEDAF), and $50,000 pledge from the county will assist Comcast with tenant improvements, fixtures, and equipment in the new location.
 
“2007 was a milestone year for Comcast, and we are already gearing up for growth in 2008 across every product and service we offer,” said Curt Pendleton, regional senior vice president for Comcast’s Potomac Region. “Our new Largo call center will help us deliver an improved customer experience and we will be recruiting across the region to expand our team with employees who share a passion for delivering great customer service.”
 
The Largo call center joins Comcast’s other Regional facilities, including call centers in Rockville, Maryland; Silver Spring, Maryland; Washington, D.C.; and Manassas, Virginia.
 
Locally, Comcast delivers video, high speed internet, and residential phone services over its advanced fiber optic network, which is capable of continuing to deliver increased speeds, more programming and high definition (HDTV) choices, and advanced services like caller ID to the TV.
 
With 24.2 million cable customers, 12.9 million high-speed Internet customers, and 4.1 million voice customers, Comcast is principally involved in the development, management and operation of broadband cable systems and in the delivery of programming content.
 
Anil Sharma is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
 
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
 
Today’s featured White Paper (News - Alert) is titled VoIP Doesn’t Require Any Phone Equipment Investment, brought to you by Accessline.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Measuring What Matters in the Contact Center

Measuring the right things in the best way is the path to improving agent performance and customer satisfaction. [ Read More ]
09/02/2014

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!