Contact Center Solutions Featured Article

Outsourced contact center services giant Convergys Corporation today announced the win of a $4.2 million contract to provide customer intelligence solutions to a global financial services firm, a Fortune Top 50 company.


Under the terms of the eighteen-month contract, Convergys will perform a suite of marketing research services including the Convergys Point-Of-Service-Evaluation approach to surveying customers. Convergys also will perform brand and image tracking research, competitive marketplace research, customer retention research, decision sciences, analytics and reporting, and executive dashboard and results portal development.

Convergys helps organizations leverage each stage of the customer lifecycle. From customer satisfaction research to complex churn modeling, Convergys maximizes each customer encounter using its expertise in customer satisfaction, loyalty, and equity. The company also provides an in-house staff of research and database professionals including doctoral-level, accredited Decision Scientists and Six Sigma Black Belts, global marketing research facilities and complete analytical infrastructure.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. The company has approximately 75,000 employees in 82 customer contact centers and other facilities in the U.S., Canada, Latin America, Europe, the Middle East and Asia, with a global headquarters in Cincinnati, Ohio.

For more information about Convergys, visit www.convergys.com.