Contact Center Solutions Featured Article

Convergys Announces Large Financial Services Contract

December 13, 2007

Outsourced contact center services giant Convergys (News - Alert) Corporation today announced the win of a $4.2 million contract to provide customer intelligence solutions to a global financial services firm, a Fortune Top 50 company.

Under the terms of the eighteen-month contract, Convergys will perform a suite of marketing research services including the Convergys Point-Of-Service-Evaluation approach to surveying customers. Convergys also will perform brand and image tracking research, competitive marketplace research, customer retention research, decision sciences, analytics and reporting, and executive dashboard and results portal development.

Convergys helps organizations leverage each stage of the customer lifecycle. From customer satisfaction research to complex churn modeling, Convergys maximizes each customer encounter using its expertise in customer satisfaction, loyalty, and equity. The company also provides an in-house staff of research and database professionals including doctoral-level, accredited Decision Scientists and Six Sigma Black Belts, global marketing research facilities and complete analytical infrastructure.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. The company has approximately 75,000 employees in 82 customer contact centers and other facilities in the U.S., Canada, Latin America, Europe, the Middle East and Asia, with a global headquarters in Cincinnati, Ohio.

For more information about Convergys, visit www.convergys.com.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Today’s featured White Paper (News - Alert) is titled VoIP Doesn’t Require Any Phone Equipment Investment, brought to you by Accessline.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014

Contact Centers in Africa-Engaging Citizens and Engine for Economic Development

The recognition of the value of modern contact centers is a global phenomenon in terms of enabling governments to better engage and serve their citizens and as a driver of economic growth. This has been exemplified over the years by the enormous impact of the contact center business in places like the Philippines and India, and is of growing importance in Eastern Europe and the Middle East. And, now it can and should be Africa's turn according to Christopher Bell, Interactive Intelligence's Chan… [ Read More ]
07/24/2014

Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries

It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence's recently concluded INTERACTIONS 2014. [ Read More ]
07/24/2014

Aviva Augments Operations with New Vodafone Contract

When a vendor has been supplying a company for 17 years, that's no small feat, particularly in these days of rapid change and economic turmoil. But the association between Vodafone and Aviva has been going on that long itself, and is set to continue as Aviva, the global insurance firm, brings back Vodafone to set up a new array of communications services to keep the company on the leading edge of contact capability. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!