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Workforce-Velocity Enhances its Workforce Management System

April 08, 2011

Workforce management technology specialist, Workforce-Velocity has announced that it has further enhanced its workforce management system to simplify hospitality operations, provide lean overhead models and increase service ability.


Company officials said that their main idea is to support front and back of house operations, highlighting patent pending transaction based scheduling, productivity management and scheduling through IVR technology.

The company has also worked on its automated API integration with existing reservation and event management systems to offer out-of-the-box functionality for full workforce visibility. Through a single data entry point of projected daily business volume, Workforce-Velocity uses back-end matrices to analyze data using mathematical algorithms to build intelligent hourly schedules based on least labor hours needed.

Jeff Jones, CIO at Workforce-Velocity said that, “Their proprietary, bi-directional Workforce Management Software System incorporates critical areas of hospitality operations workforce management in to a single portal and data entry interface and their patented design delivers measurable results and enables hotels to manage productivity and reduce operating costs in multiple functions by operating in real-time. Decision making in real-time is critical in staying ahead of competition and forecasting business trends.”

“Businesses across the board are beginning to realize that automation and technology can present easy, cost effective solutions. Our system empowers the hospitality industry to unify workforce management processes and reduce the cost of front and back of house operations through truly powerful automation,” Jones added.

Workforce-Velocity offers variety of solution that requires minimal investment offering integration with most existing software as well as a more personalized approach to realized savings for companies operating in the hospitality industry.

The company’s Planning Solution is an ideal match for hoteliers to forecast labor based on hourly business volumes and location-specific logistics. The system routinely collects and scrutinizes this data, building intelligent workforce planning models and schedules to meet daily and hourly business demands with unsurpassed accuracy and cost saving efficiency.

Jones said that their system takes a surgical approach to Optimized Labor Scheduling by automating all aspects of the process enabling management to fulfill work schedules with the top performing employees in peak production times.

According to him, the system automatically ranks employees based on customer-defined benchmarks and drag and drop capabilities further automate the process.

In other news, after 5 years of utilizing and testing its software platform in over 51 airport car rental facilities, Workforce-Velocity, Inc. recently announced that enhancements to its workforce management platform have been market tested and proven to streamline car rental operations, provide lean overhead models and increase service ability in the car rental industry. It is the only workforce management software enhanced to specifically target car rental operations, highlighting patent pending transaction based scheduling, productivity management and scheduling through IVR technology.





Jyothi Shanbhag is a contributing editor for ContactCenterSolutions. To read more of Jyothi's articles, please visit her columnist page.

Edited by Jennifer Russell



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