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Contact Center Solutions Featured Article

November 30, 2007

CRM from CDC Picked for Shanghai General Motors

By David Sims

TMCnet Contributing Editor

CDC Software, a wholly-owned subsidiary of CDC Corporation and vendor of CRM, has announced recently that its CDC Supply Chain Solutions were selected for a new parts distribution and packaging center of Shanghai General Motors (News - Alert), a 50-50 joint venture partnership between General Motors and Shanghai Automotive Industry Corp.

Shanghai General Motors recently opened the first of four new model parts distribution and packaging centers in Guangzhou, China. This facility uses the CDC Supply Chain product suite, including Warehouse Management, Labor Management, Slotting Optimization, Yard Management, Event Management and Enterprise Visibility.

These applications provide Shanghai General Motors with "an advanced supply chain execution software suite," SGM officials say, adding that Shanghai General Motors "intends to implement CDC Supply Chain at the other three facilities as they are built."

Formed more than 10 years ago, Shanghai General Motors is one of the largest and fastest growing car manufacturers in China. The joint venture assembles, distributes and services vehicles under the Buick, Saab, Chevrolet and Cadillac brands through more than 400 dealers in China.

In related news CDC Software has also announced that Savills Asia Pacific has adopted CDC Software's Pivotal CRM suite of applications for customer relationship management, property management, valuation, and agency services needs.

Since implementing Pivotal CRM, Savills Asia Pacific has seen "a shortened development cycle, a decrease in development costs, an increase in the size of its client base and a decrease in sales and leasing cycles," according to CDC officials.

With more than 80 offices in over 20 countries, Savills sells property services industry in the Asia Pacific region, operating in Australia, China, Hong Kong, Japan, Korea, Macao, the Philippines, Singapore, and Thailand.

Savills' U.K. and Europe had already switched over to Pivotal CRM, so Savills Asia Pacific decided to adopt the system as well. Using Pivotal CRM as the foundation, Savills Asia Pacific created a joint CRM/ property management system and is now measuring benefits that include enabling agents to manage twice as many clients as before.

"Pivotal CRM has lowered our cost of development and accelerated our ability to bring new acquisitions onto the same system," said Avi Raju, director of Asia Information Technology for Savills Asia Pacific.

David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

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