Contact Center Solutions Featured Article

November 30, 2007

Salesforce's CRM Prowess Inspires CMS's Kitsite

By David Sims

TMCnet Contributing Editor

On December 1st, Kitsite will be launching a new hosted content management service called PostCMS. The launch will be based around a software Advent calendar, where a new feature will be released every day until Christmas.

"We're hoping to do for CMS what Salesforce and Basecamp have done for CRM," says Michael Kowalski, CEO of Kitsite. "We've focused on two key areas: usability for content authors, and flexibility for Web developers."

PostCMS marks "a new step in the shift towards utility software," company officials say, allowing "sophisticated content management services to be deployed without installing any software." The product has an Ajax-based interface that simplifies the management of content-rich Web sites and includes WYSIWYG page editing and metadata tagging. It also offers customization opportunities for developers, via a Web-based IDE.

"The idea is that you can get a site up and running pretty quickly. But then if you need to, you can customize almost everything. You can code your own Web services to integrate with other applications, you can write new workflows, and you can even build entire new user interface screens," Kowalski says.

Kitsite is a London-based company focused on Web application development and content management. The company was founded in April 2000 by the core technical team responsible for the development of the Guardian Unlimited network of sites.

Many other CMS products, especially the open source ones, force content authors to use essentially the same user interface as developers, despite their very different requirements, Kowalski says, adding "we've avoided that. To make the difference clear, the developer app and supporting site have a quite distinctive white-on-black appearance. We think of it as the 'evil twin' of the content authoring interface."

From 1st December until Christmas, one new feature will be added to PostCMS every day. The planned feature list includes design pattern library, support tracking, UGC moderation and, hopefully, little chocolate Santas.

PostCMS is free for developers who are trying the service out or building very small sites. For larger sites, pricing starts from £50 per month, depending on total users, pages and storage.

No doubt the Kitsiters wouldn't mind seeing Salesforce.com's (News - Alert) numbers either. Salesforce.com reported a 74 percent increase in net income for the third quarter, aided by a 48 percent surge in revenues.

For the third quarter, the on demand CRM vendor reported GAAP net income of $6.52 million or $0.05 per share, compared to net income of $339,000, or $0.00 per share in the same quarter last year.

On average, thirty one analysts polled by First Call/Thomson (News - Alert) Financial expected earnings of $0.02 per share for the quarter.

Earnings per share for the recent quarter benefited by a gain of approximately $0.01 per share associated with the sale of a minority investment. In addition, results for the latest quarter include approximately $14.2 million in stock-based compensation and approximately $1.4 million in amortization of purchased intangibles related to previously announced acquisitions, as well as a 46 percent tax rate.

Total revenues for the quarter rose 48 percent to $192.8 million from $130.1 million in the comparable quarter a year ago. Wall Street analysts had a consensus revenue estimate of $190.6 million for the quarter.

David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

Related Contact Center Solutions Articles

Indosoft Boosts Q-Suite ACD's Ability to Retain Calls in the Event of Server Faults

If you run a mission-critical call center and one of your servers goes down, so you risk dropping that very important call? Given the number of serious storms that have battered the U.S. in recent years, more and more call centers might be said to be mission-critical: emergency services call centers, utility customer support, 411 information call centers and insurance companies are just some of the organizations that get busy under high-pressure circumstances. [ Read More ]
05/23/2013

How to Really Improve Customer Experiences, REALLY!

In the last several weeks as a result of the Interactive Intelligence Interactions 13 event, and a variety of industry developments, I have been exposed to not just to the latest and greatest in contact center solutions. It has also been my good fortune to interact with some very knowledgeable people from across the broad spectrum of community stakeholders-customers, resellers, channel partners, industry analysts-literally from all over the world. What they all have in common is an intense focus… [ Read More ]
05/23/2013

iPhonik to Open Sri Lanka Contact Center for Asian Alliance Insurance

iPhonik has signed a deal to open a contact center in Sri Lanka for Asian Alliance Insurance (AAI) which will now employ local Sri Lankan agents. [ Read More ]
05/23/2013

LiveOps selected in AlwaysOn OnDemand Top 100 list

LiveOps, Inc announced it has selected AlwaysOn, a business media brand connecting and informing the entrepreneurial community, in its list of AlwaysOn OnDemand Top 100 Private Companies for the third year in a row. [ Read More ]
05/23/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.