Contact Center Solutions Featured Article

November 29, 2007

Sprint Enhances Customer Service with New Service and Repair Van

By Stefania Viscusi

Assignment Desk Editor

As part of the companies bid to enhance their customer service levels, Sprint (News - Alert) together with Connectivity Source has announced a new mobile program that will provide Sprint Nextel customers with easy and convenient service and repair for their wireless phones.

The new offering, Sprint Service and Repair Van, a yellow and black van, takes service right to the customer to save them time in their busy days and to offer a more convenient way to have their phones repaired, their questions answered or to purchase new accessories.

For customer convenience, the van will make calls to local business complexes in New Orleans and Baton Rouge. Customers can request the Onsite Support Services by Connectivity Source by going to the web site at www.onsitesupportservices.com.

"The service and repair van is an innovative and convenient way to reach customers during their busy work days," said Scott Aronstein, president of Connectivity Source in a statement to the press.

"We are excited to be working with Sprint on this program and giving customers an easy way to obtain service, repairs, purchase new accessories or upgrade existing phones without having to leave their office complex."

The company has also noted they will expand the service and repair van into the Mississippi Gulf Coast markets in the future as well as make appearances at large events and festivals in the marketplace.

"Providing our customers with convenient and superior customer service is a priority for Sprint," said Jeff Bennett, area vice president for Sprint in the Southeast. "We are pleased to unveil the service and repair vehicle in New Orleans, and we plan to duplicate these efforts in additional markets in the Southeast."

Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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