Contact Center Solutions Featured Article

Sprint Enhances Customer Service with New Service and Repair Van

November 29, 2007

As part of the companies bid to enhance their customer service levels, Sprint (News - Alert) together with Connectivity Source has announced a new mobile program that will provide Sprint Nextel customers with easy and convenient service and repair for their wireless phones.
 
The new offering, Sprint Service and Repair Van, a yellow and black van, takes service right to the customer to save them time in their busy days and to offer a more convenient way to have their phones repaired, their questions answered or to purchase new accessories.

For customer convenience, the van will make calls to local business complexes in New Orleans and Baton Rouge. Customers can request the Onsite Support Services by Connectivity Source by going to the web site at www.onsitesupportservices.com.

"The service and repair van is an innovative and convenient way to reach customers during their busy work days," said Scott Aronstein, president of Connectivity Source in a statement to the press.
 
"We are excited to be working with Sprint on this program and giving customers an easy way to obtain service, repairs, purchase new accessories or upgrade existing phones without having to leave their office complex."
 
The company has also noted they will expand the service and repair van into the Mississippi Gulf Coast markets in the future as well as make appearances at large events and festivals in the marketplace.

"Providing our customers with convenient and superior customer service is a priority for Sprint," said Jeff Bennett, area vice president for Sprint in the Southeast. "We are pleased to unveil the service and repair vehicle in New Orleans, and we plan to duplicate these efforts in additional markets in the Southeast."


Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
 

Article comments powered by Disqus

Related Contact Center Solutions Articles

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014

Survey: Deloitte Optimistic for Increased US Holiday Spending

Professional services firm Deloitte, which completes financial advisory surveys, has released the annual holiday shopping survey for nearly three decades. This year's survey, the 29th annual, shows that U.S. shoppers are optimistic entering the season for giving, which also happens to be the season for shopping. [ Read More ]
10/30/2014

Dialing for Votes

Depending on how you feel about such things, next-generation predictive dialers have become an integral, dare I say "must have" capability for political campaigns. Indeed, with the U.S. elections only days away, anyone living here not only is more than aware from watching TV that the "get out the vote" efforts are already in full swing as the airwaves are saturated with ads, but this has become that time of year when caller ID and answering systems are a godsend. [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!