Contact Center Solutions Featured Article

Automated Outbound Messaging For Healthcare

November 29, 2007

Automated outbound messaging has found a good home in a number of industries. You may have noticed its use, for example, this recent political season leading up to elections. Expect to become very familiar with the technology as used by political campaigns in the year-long lead-up to the next elections.
 
But far and away, one of those prominent areas in which automated outbound messaging has taken off is healthcare.
 
Call center solutions systems integrator MicroAutomation (News - Alert) announced today that it is now marketing a hosted, automated solution for use in healthcare insurance companies wellness and disease management programs. MicroAutomation has partnered with Atlanta-based Message Technologies (News - Alert), Inc., to provide hosting services for the solution.
 
The Automated Health Coach solution provides beneficiaries with specific information to help them better manage their quality of life and/or long-term healthcare issues. The partnership between MicroAutomation and MTI enables the Automated Health Coach solution to be implemented as a hosted solution, eliminating all capital budget expenses for healthcare insurance providers.
 
“The Automated Health Coach is an increasingly central part of any progressive health company’s Wellness strategy,” said Suresh Gursahaney, Founder and CTO. “Now preventative approaches can be put into action using the existing call center infrastructures of healthcare insurance providers. Plus, the solution is 100 percent HIPAA-compliant, which insures the same high levels of beneficiary confidentiality. It gives healthcare companies more options to work with when enhancing their preventative medicine programs.”
 
“Not only can the Automated Health Coach be easily integrated into an existing call center infrastructure, but now it can be deployed as a hosted solution in addition to premise-based options,” said Darrell Knight, President of MTI. “Expanding the solution to include a hosted option greatly increases the ability of healthcare insurance providers to test out and see for themselves the benefits of our joint solution without having to invest any capital budget.”
 
The Health Coach solution educates beneficiaries on ways to better manage their health and assists in personalized long-term disease management with helpful reminders for nutrition, exercise and medication, helping empower individuals in their healthcare decisions, according to Microautomation and MTI.
 
The solution also provides the business benefit of reducing claims costs by focusing on proactive healthcare and preventative disease management. It can also reduce the amount of incoming calls for companies by addressing requests for basic information.
 
For more information, visit www.messagetech.com and www.microautomation.com.
 

Want to learn more about the topic covered in this article? Check out TMCnet’s White Paper Library, a collection of in-depth information on relevant topics affecting the IP communications industry. This information is free to registered users.

Article comments powered by Disqus

Related Contact Center Solutions Articles

CorvisaCloud: Listen to your Customers, Address Needs

A CorvisaCloud second annual customer service survey reported an improvement in customer service since 2013; while that is indeed good news, the bad news is that even though businesses profess that 'the customer is king', they don't seem to be doing enough to really wow them. [ Read More ]
10/01/2014

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!