Contact Center Solutions Featured Article

Automated Outbound Messaging For Healthcare

November 29, 2007

Automated outbound messaging has found a good home in a number of industries. You may have noticed its use, for example, this recent political season leading up to elections. Expect to become very familiar with the technology as used by political campaigns in the year-long lead-up to the next elections.
 
But far and away, one of those prominent areas in which automated outbound messaging has taken off is healthcare.
 
Call center solutions systems integrator MicroAutomation (News - Alert) announced today that it is now marketing a hosted, automated solution for use in healthcare insurance companies wellness and disease management programs. MicroAutomation has partnered with Atlanta-based Message Technologies (News - Alert), Inc., to provide hosting services for the solution.
 
The Automated Health Coach solution provides beneficiaries with specific information to help them better manage their quality of life and/or long-term healthcare issues. The partnership between MicroAutomation and MTI enables the Automated Health Coach solution to be implemented as a hosted solution, eliminating all capital budget expenses for healthcare insurance providers.
 
“The Automated Health Coach is an increasingly central part of any progressive health company’s Wellness strategy,” said Suresh Gursahaney, Founder and CTO. “Now preventative approaches can be put into action using the existing call center infrastructures of healthcare insurance providers. Plus, the solution is 100 percent HIPAA-compliant, which insures the same high levels of beneficiary confidentiality. It gives healthcare companies more options to work with when enhancing their preventative medicine programs.”
 
“Not only can the Automated Health Coach be easily integrated into an existing call center infrastructure, but now it can be deployed as a hosted solution in addition to premise-based options,” said Darrell Knight, President of MTI. “Expanding the solution to include a hosted option greatly increases the ability of healthcare insurance providers to test out and see for themselves the benefits of our joint solution without having to invest any capital budget.”
 
The Health Coach solution educates beneficiaries on ways to better manage their health and assists in personalized long-term disease management with helpful reminders for nutrition, exercise and medication, helping empower individuals in their healthcare decisions, according to Microautomation and MTI.
 
The solution also provides the business benefit of reducing claims costs by focusing on proactive healthcare and preventative disease management. It can also reduce the amount of incoming calls for companies by addressing requests for basic information.
 
For more information, visit www.messagetech.com and www.microautomation.com.
 

Want to learn more about the topic covered in this article? Check out TMCnet’s White Paper Library, a collection of in-depth information on relevant topics affecting the IP communications industry. This information is free to registered users.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014

Sitel Looking to Add 200 Jobs to Florida Call Center

As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other… [ Read More ]
10/20/2014

TicketNetwork Creates Jobs

TicketNetwork, a ticketing software provider, recently announced that it successfully hosted an open house job fair at its South Windsor headquarters. As per officials from the company, more than 45 applicants participated and 20 percent of them got the offers. Most of the professionals were hired for regular and seasonal inbound sales representative positions in its call center. [ Read More ]
10/20/2014

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!