Contact Center Solutions Featured Article

Interactive Intelligence Interaction Supervisor Video Training Series Launched by CPI

March 11, 2011

CPI is an Interactive Intelligence Elite Partner. The company recently introduced a 7-part video training series for call center managers who use Interaction Supervisor. Interaction Supervisor is an Interactive Intelligence's application that helps call center managers. This application allows call center manager to view call center statistics and receive alerts when those statistics reach predetermined performance levels. It is an extremely important piece of software for call center managers as it enables them to run a world-class call center.


It can be challenging for call center managers to learn how to get the most out of the application, especially when they are new to the Interactive Intelligence platform. CPI's Interaction Supervisor on-demand video training series has been designed specifically to provide instant guidance on how to view agent performance, monitor queues, download reports, and much more.

In response to CPI's Interactive Intelligence training videos, one of the call center agents said that "Before this video series, we only had static screen shots and written pages for training our new call center reps. This made training difficult... Now, we can show our reps how to use their clients through this intuitive and well-structured series of videos by CPI. These videos are great!"

Call center managers are under a lot of pressure to do more with less. With this Interaction Supervisor video training series, they will be able to gain the insight they need to deliver world-class customer service.

For nearly three decades, CPI has successfully implementing advanced, mission-critical communication solutions. CPI has engineered, implemented, and now supports the communication solutions of over 120,000 business professionals in 23 states and has also installed and tested over 15.6 million feet of structured cabling. The company has a staff of seasoned experts which provides them with the experience to continuously improve the way call centers communicate.




Carolyn John is a Contributor to ContactCenterSolutions. To read more of her articles, please columnist page.

Edited by Jennifer Russell



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