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Contact Center Solutions Provider Calabrio Secures $8 Million Series B Financing

November 27, 2007

Workforce optimization and IP contact center solutions provider Calabrio, Inc., today announced that it has closed an $8 million Series B round of financing from BlueStream Ventures and Split Rock Partners. The financing follows Calabrio's recent formal spin-off from Spanlink Communications announced earlier this month. The funds will be used for research and development, marketing and expanding the company’s resources dedicated to supporting channel partnerships.

 
The Calabrio suite integrates a variety of applications that increase contact center efficiency and effectiveness in key areas, such as improving the customer experience and contributing to improved revenue and profitability goals.
 
At the same time, Calabrio was designed to make it easier for IP-based contact center organizations to deploy, support and use the software so that they can realize results from their investment. Calabrio customers can create forecasts, generate work schedules, measure quality and efficiency, access reports and alerts, and collaborate within their teams to impact performance, all from a common desktop.
 
Calabrio products are distributed through an OEM relationship with Cisco and through direct relationships with certified partners globally. Calabrio’s products have been installed on more than 500,000 desktops worldwide for customers including Getronics, Allianz Life Insurance, and Jostens. 
 
“Our goal is to provide IP-based contact centers with software that helps them support the goals of the business, such as revenue growth and customer satisfaction, while setting new standards in terms of integrated functions and ease of use,” said Paul Lidsky, president and CEO of Calabrio, Inc. “The financial support from BlueStream Ventures and Split Rock Partners validates the strength of our software and our team. With these funds, we will be able to further bolster and expand our leading suite of integrated contact center applications.”
 
Travis Winkey, co-founder of BlueStream Ventures, and Michael Gorman, co-founder and managing director of Split Rock Partners, will serve on Calabrio’s board of directors. “Calabrio software has delivered bottom-line results for both mid-sized and Fortune 500 companies,” said Gorman.
 
Gorman continued: “The company’s software is well positioned to respond to the global need for next-generation contact center solutions because it is built from the ground up to leverage the benefits of VoIP. Calabrio also has made great progress in developing new relationships with channel partners who are committed to delivering proven solutions to their clients in the contact center market.”
 
Winkey noted that this financing positions the business for future success. “Operating as a separate company heightens Calabrio’s visibility and its ability to attract and train more partners,” said Winkey. “Our financial support reflects our confidence in the company's strategy and the size of the market opportunity. We are looking forward to working with Paul and his team as they form new partnerships to increase market share for their products.”
 
For more info about Calabrio, visit www.calabrio.com.
 

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