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Contact Center Solutions Analysis Featured Article
November 27, 2007
AsiaInfo Upgrades China Telecom's Online Self-Service Center
By Anuradha Shukla, TMCnet ContributorAsiaInfo (News - Alert) Holdings announced that it has signed a contract with China Telecom to upgrade the carrier's online self-service center for nine provinces in northern China.
AsiaInfo will provide a unified online customer experience with robust self-service capabilities by employing its Telecom Web Self-Service (TWSS) solution. The company explained that the new system will feature enhanced account management functions and general account servicing capabilities.
Steve Zhang (News - Alert), AsiaInfo's president and chief executive officer, said the project serves as an excellent opportunity for the company to deepen its relationship with China Telecom (News - Alert) in the CRM space.
Zhang said that user-friendly and efficient online self-service centers are becoming a key component of telecom CRM systems due to rapid increase of internet usage in China. He emphasized that AsiaInfo's CRM systems improve customer satisfaction and can help significantly increase carriers' operational efficiency.
AsiaInfo made news last week for introducing a new mobile e-commerce solution, and winning a contract with China Mobile, for a bonus point management platform.
AsiaInfo Holdings, Inc. is a provider of telecom software solutions and IT security products and services to some of China's largest enterprises as well as many small and medium sized companies in China.
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communications industry. This information is free to registered users. Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.