In a move which brings further consolidation to the industry, contact center solutions provider Noble Systems has reportedly acquired contact center solutions provider AMCAT for undisclosed sum. The deal includes the acquisition of AMCAT’s subsidiaries, AMCAT UK LTD and AMCAT Germany GmbH.
"We are delighted with this acquisition,” said James K. Noble, Jr., president and CEO of Noble Systems, in a press release that just crossed the wires about an hour ago. “It represents our continuing corporate strategy to grow our business and to give maximum benefit to our stakeholders. We see the synergies of the combined companies as a major benefit for both AMCAT clients and Noble Systems' clients, and we plan to pass on these benefits as soon as possible."
The combination of these two companies will result in one of the largest vendors of contact center solutions in the world. Noble Systems, which has around 1,000 customers, already has a significant presence in the large-enterprise market, while AMCAT, which also has around 1,000 customers, has seen significant growth in recent years in the SMB space. The combined entity, Noble Systems/AMCAT, will be able to offer a full breadth of hosted and on-premise solutions geared for companies of all sizes, from small start-ups to Fortune 500 companies, working in a wide range if industries and verticals.
“Noble Systems/AMCAT will have a more robust offer that provides solutions that accommodate the needs of a very small business to a very large business, from a full-featured Windows environment to a highly scalable Linux environment, from an easy turnkey solution to a more robust and more complex toolkit type of solution,” the press release states. “Part of the development plans call for the creation of a common interface to provide users with a unified product experience, regardless of which system is “behind the scenes.’”
According to the release, customers of both companies will continue to be served as they were before. It appears that the plan is to maintain the product lines of both companies, with each entity continuing to offer the same implementation and support services.
"Our immediate plans include talking with our clients from both companies and answering any questions they may have, and delivering the message of the benefits of the acquisition,” Nobel said. “Our long term plans are to continue building value and performance in our contact center technology solutions. Regardless of what platform you own, Noble Systems/AMCAT will provide a growth path for you, give you the stability, flexibility, and feature-set of tier one solutions, and continue to maximize your return on investment.”
The news comes on the heels of today’s earlier announcement
that contact center solutions company TouchStar had acquired contact center solutions company Data-Tel Info Solutions.
For more information, visit www.amcat.com
Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for ContactCenterSolutions. To see more of his articles, please visit Patrick Barnard’s columnist page.
(Note: ContactCenterSolutions plans to provide additional coverage of this merger, so stay tuned …)