Contact Center Solutions Featured Article

Nuance To Add its Expertise in Speech Recognition to Open Handset Alliance

November 07, 2007

Nuance (News - Alert) Communications, a provider of speech solutions, announced this week that it has joined the Open Handset Alliance.

The Open Handset Alliance is a group of more than 30 technology and mobile companies, which have come together to solve mobile platform fragmentation and escalating software development costs. The alliance will work on developing applications on the Android platform. Members of the alliance include HTC (News - Alert), Motorola, T-Mobile and Sprint-Nextel, Qualcomm, and others.

Steve Chambers, president of mobile and consumer services division at Nuance, commented that his company’s participation in the Open Handset Alliance (News - Alert) will help Nuance to capitalize on the intense interest carriers and device manufacturers have shown for mobile speech technologies and services.

“Working with the Alliance will introduce speech applications to a global developer community and open new markets for our mobile business. We believe our collective efforts can unleash the true potential of the mobile phone and create opportunities for Nuance to accelerate the adoption of mobile speech,” said Chambers in a press release.

Chambers added that Nuance's contribution to Android, an open and free mobile platform, will help developers to build mobile applications with basic voice command functionality in US English.

The company will be offering a complete portfolio of language models, services, applications and advanced technology programs, including: Next-Generation Mobile Speech Technologies and Tools. Chambers added that developers will have the opportunity to build on the basic speech foundation within Android by upgrading to state-of-the-art speech engines and components, language packs, and tools based on Nuance's speech technology.

“Nuance offers developers the professional services needed to develop, optimize, and deploy robust mobile speech applications built on top of the Android platform,” added Chambers.

--------

Anshu Shrivastava is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page.

Article comments powered by Disqus

Related Contact Center Solutions Articles

New TSYS Contact Center to Open in Georgia

Columbus, Georgia-based credit card and payment processor TSYS has announced they are making preparations to open a new contact center in McDonough, Georgia. The new contact center, located near Atlanta, is expected to open positions for up to 450 employees. [ Read More ]
09/17/2014

Omni-Channel Success: It's All About the Data, and the Process

Research has shown that providing detailed product information helps customers make buying decisions more quickly, and retailers and brands are making efforts to capitalize on that. Whereas a few years ago, product listings may have included price, one or two photos and a basic product description, today's product information includes detailed, keyword-rich descriptions for SEO, additional photo views, videos, product comparisons, "people who bought this also bought" recommendations, warranty in… [ Read More ]
09/16/2014

Call Centers in Philippines Concerned with Talent Pool and Attrition

A recent study concerning call centers in the Philippines suggests that companies in the region fear that their talent pool is drying up and that employee retention continues to be a large problem in the industry. [ Read More ]
09/16/2014

The Patient Engagement Revolution: The Role of the Contact Center in the Middle East Healthcare Industry

Healthcare providers in the Middle East and Africa will spend $2.8 billion on IT products and services in 2014 - an increase of 2.8 percent over 2013, according to the latest estimates from Gartner. With spending expected to be concentrated on areas like building patient databases, mobile health, and preventive and diagnostic healthcare technologies, there is a dire need for healthcare providers to invest in patient engagement technologies. [ Read More ]
09/16/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!