Contact Center Solutions Featured Article

Call Center Services kgb Looking for Applicants in San Antonio

January 18, 2011

Officials of kgb USA revealed that the company is expanding its Directory Assistance Call Center in San Antonio to include 150 new jobs that will provide "technical support for fiber optic TV, Internet, and phone services. These new job opportunities will include agent positions and management support roles."

Interested applicants are encouraged to apply in person at kgb USA's onsite job fair at the company's San Antonio office at 6010 Exchange Parkway. In addition, applications will be accepted through the month of January at this location and online. kgb, the parent company of kgb USA, is a privately-held company based in New York and an independent provider of directory assistance and enhanced information services.

Successful candidates for the new agent positions will have a solid understanding of broadband Internet services, client/server software technologies, computer hardware, network and operating systems, home networking, e-mail and client setup, and networking components.

For eligible employees, kgb USA offers a low-cost, comprehensive benefits plan, competitive wages and bonus plans, and a centrally-located work location that is easily accessible by public transportation. Kgb USA is an equal opportunity employer and is committed to providing employees with career development opportunities.

kgb USA opened the San Antonio call center in 1999 and currently has more than 400 employees there. The addition of these 150 new technical support positions will diversify call center operations to include technical customer care.


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Jaclyn Allard

Article comments powered by Disqus

Related Contact Center Solutions Articles

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014

Contact Centers Join the Fight-JITC Certifies T-Metrics Contact Center on Microsoft Lync 2013

For the last 10 years, T-Metrics has designed, developed, and deployed numerous approved products on APLITS (Approved Products List Integrated Tracking System. As of today, T-Metrics is the only provider of contact center software that has been JITC certified to work on Microsoft Lync 2013, and their solution can be found on the Approved Products List (APL) for purchase by Department of Defense organizations at www.disa.mil/ucco. [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!