Contact Center Solutions Featured Article

Call Center Services kgb Looking for Applicants in San Antonio

January 18, 2011

Officials of kgb USA revealed that the company is expanding its Directory Assistance Call Center in San Antonio to include 150 new jobs that will provide "technical support for fiber optic TV, Internet, and phone services. These new job opportunities will include agent positions and management support roles."

Interested applicants are encouraged to apply in person at kgb USA's onsite job fair at the company's San Antonio office at 6010 Exchange Parkway. In addition, applications will be accepted through the month of January at this location and online. kgb, the parent company of kgb USA, is a privately-held company based in New York and an independent provider of directory assistance and enhanced information services.

Successful candidates for the new agent positions will have a solid understanding of broadband Internet services, client/server software technologies, computer hardware, network and operating systems, home networking, e-mail and client setup, and networking components.

For eligible employees, kgb USA offers a low-cost, comprehensive benefits plan, competitive wages and bonus plans, and a centrally-located work location that is easily accessible by public transportation. Kgb USA is an equal opportunity employer and is committed to providing employees with career development opportunities.

kgb USA opened the San Antonio call center in 1999 and currently has more than 400 employees there. The addition of these 150 new technical support positions will diversify call center operations to include technical customer care.


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Jaclyn Allard

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!