Contact Center Solutions Featured Article

Nuance Names Verizon Business 'Service Provider Partner of the Year'

October 22, 2007

Nuance Communications honored Verizon Business as the 2007 “Service Provider Partner of the Year” at the Customer Care Partner Summit of the Conversations 2007, held yesterday at the Boca Raton Resort and Club in Boca Raton, Fla. The annual customer and partner conference, which is hosted by Nuance, provides the opportunity for attendees to hear from industry experts, learn from customer success stories, and network with peers.


Verizon Business has integrated Nuance’s speech and caller experience solutions into the telephony systems of its business customers and government agencies in a manner which has pleased Nuance. It has also incorporated Nuance’s speech and caller experience solutions into its network-based Interactive Voice Response (IVR) services. It has completed these integrations so effectively and consistently that Nuance felt it was deserving of the award.

“By building Nuance speech solutions into its award-winning network-based Interactive Voice Response (IVR) service offering, Verizon Business delivers innovative contact center solutions to its customers,” said Lynda Kate Smith, vice president and general manager, Care business unit, Nuance, in a press release. “Nuance is committed to working with partners such as Verizon Business to deliver the services needed to help companies better support, understand and communicate with their customers.”

“Our unwavering dedication to delivering innovative speech technology helps enable our customers to grow their businesses and better serve their customers,” said Mike Marcellin, vice president of global product marketing for Verizon Business. “Nuance Communications has been a strategic partner helping us to break new ground on behalf of our customers who have adopted this technology.”

Nuance also made news on ContactCenterSolutions today when it announced its plan to acquire Viecore Inc., a consulting and systems integration firm specializing in the deployment of contact center solutions for large enterprises. The deal comes just days after Nuance announced its plan to acquire Vocada Inc., a supplier of critical test result management (CTRM) solutions.

Nuance has been on a tear lately, growing its business at a rapid pace through strategic acquisitions and forging new partnerships with high profile tech companies. In August the company announced that it had completed its acquisition of Tegic Communications Inc., a developer of embedded software for mobile devices (and a wholly owned subsidiary of Time Warner Inc.'s AOL), and also announced the acquisition of VoiceSignal Technologies, Inc., a developer pf speech technologies for mobile devices. And earlier this month the company announced its acquisition of Commissure Inc., a medical imaging software company that provides speech-enabled radiology workflow optimization and data analysis solutions.

For more information, visit www.nuance.com and www.verizonbusiness.com.

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Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for ContactCenterSolutions. To see more of his articles, please visit Patrick Barnard’s columnist page.



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