Contact Center Solutions Featured Article

October 17, 2007

Call Center Consolidation 2.0 in the Real World

By Mae Kowalke

TMCnet Contributor

When looking to benefit from consolidation, call centers are no longer limited to putting all their agents in the same room. Modern communications technology lets call centers ‘consolidate’ geographically dispersed agents by having them all log in to the same system, regardless of where they’re located.

Putting the best team together, even if it is geographically dispersed, is what “Call Center Consolidation 2.0” is all about. This topic was introduced during the first half of a two-part Webinar, “Call Center Consolidation 2.0,” hosted by CosmoCom (News - Alert).

The first part of this Webinar series provided an overview of what “Call Center Consolidation 2.0” means and the benefits this approach offers. The second part of the Webinar, scheduled for Oct. 25, 2007 at 2:00 p.m. ET, will look at how Call Center Consolidation 2.0 is being implemented in the real world.

Stephen Kowarsky, executive vice president at CosmoCom, will present several case studies of enterprises that have used Call Center Consolidation 2.0 successfully. The presentation will focus on how these companies built the solutions the used, what problems they solved, and the benefits they realized.

Mark you calendar now for this session to learn why Call Center Consolidation 2.0 is not just a good idea, it is also a practical solution. For more information and to register, please click here.

Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke’s columnist page. Also check out her Wireless Mobility blog.

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