Contact Center Solutions Featured Article

Call Center Consolidation 2.0 in the Real World

October 17, 2007

When looking to benefit from consolidation, call centers are no longer limited to putting all their agents in the same room. Modern communications technology lets call centers ‘consolidate’ geographically dispersed agents by having them all log in to the same system, regardless of where they’re located.
 
Putting the best team together, even if it is geographically dispersed, is what “Call Center Consolidation 2.0” is all about. This topic was introduced during the first half of a two-part Webinar, “Call Center Consolidation 2.0,” hosted by CosmoCom (News - Alert).
 
The first part of this Webinar series provided an overview of what “Call Center Consolidation 2.0” means and the benefits this approach offers. The second part of the Webinar, scheduled for Oct. 25, 2007 at 2:00 p.m. ET, will look at how Call Center Consolidation 2.0 is being implemented in the real world.
 
Stephen Kowarsky, executive vice president at CosmoCom, will present several case studies of enterprises that have used Call Center Consolidation 2.0 successfully. The presentation will focus on how these companies built the solutions the used, what problems they solved, and the benefits they realized.
 
Mark you calendar now for this session to learn why Call Center Consolidation 2.0 is not just a good idea, it is also a practical solution. For more information and to register, please click here.
 
Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke’s columnist page. Also check out her Wireless Mobility blog.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014

FCC Issues Report on April 911 Outage

911 service are one of those things that people expect to be there when they need it. An outage in April of this year knocked out 911 service to 11 million people, and the Federal Communications Commission has released a damning report, according to Threatpost. [ Read More ]
10/23/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!