Contact Center Solutions Featured Article

If you want to deploy automated IVR, speech and VoIP applications inexpensively and without leveraging your own redundant servers and telephony infrastructure, Prophecy Fusion from Voxeo Corporation could well be your choice.

 

Prophecy Fusion will offer automatic and seamless call failover and overflow between customer-premise Prophecy installations and Voxeo’s Evolution hosting services.

 

If a Prophecy Fusion customer installs 150 ports, or phone lines, of Prophecy on their premises, the 151st concurrent call to that Prophecy installation can automatically route to Voxeo’s hosted Prophecy ports.

 

Voxeo, in fact, hosts over 45,000 pre-deployed ports of its Prophecy platform, offering ample capacity for customer-premise overflow calls.

 

Additionally, if a Voxeo customer’s premise Prophecy installation becomes unavailable, all calls will also automatically failover and route to Voxeo’s hosted ports.

 

“Since 1999 Voxeo has worked to make telephony application creation and delivery easy,” said Jonathan Taylor, President and CEO of Voxeo. “Voxeo’s new Prophecy Fusion solutions bring a major reduction in IVR deployment cost and complexity. With Fusion, Voxeo customers can now enjoy the benefits of both customer-premise and network-hosted telephony.”

 

Voxeo Corporation develops hosted VoIP and IVR services, premise VoIP and IVR systems, and maintains one of the most active voice application customer and developer portals in the world.